Community Integration and Accommodation Options (CIAO) was set up in 1991 by Melbourne City Mission. CIAO provides accommodation and support services to young people on statutory orders who are exiting residential services in the North and Western suburbs. The young people are aged between 15 and 18 years old and are often dealing with complex issues. The CIAO program uses the Lead Tenant model of service. The Lead Tenants live on the property with young people for five nights per week and provide practical supports and a positive role model. The CIAO program manages a number of properties within the North & West Region from the inner city to outer suburbs.