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Feedback

Find & Connect is an ongoing project and a living resource. We value your feedback. Please let us know if

  • there are parts of the site you find confusing, or
  • there is anything you expected to see on the site which is missing, or
  • if you have any suggestions about how we can make this site easier for you to use.

Although it may not be possible to incorporate your suggestions, we will read and review all of your responses.

You can type your comments into our Send Feedback about Website form, press ‘send’ and it will be emailed to the Find & Connect web team.

Complaints

If you are unhappy with the response to your feedback regarding the Find & Connect web resource or with any dealings you have had with the Find & Connect team, you are able to lodge a complaint.

You can send your complaint to the Contracts Officer, Research, Innovation & Commercialisation, University of Melbourne:

Telephone: (03) 8344 9674
Mail: Level 5, 161 Barry Street, The University of Melbourne, Parkville, 3010

All complaints received will be registered for processing in a Complaints register, and you will be notified about the response time.

If you are not comfortable talking directly with the service provider or if you are not satisfied with how your complaint has been handled by the provider, please contact DSS Complaints Management:

Email: complaints@dss.gov.au

Telephone: 1800 634 035
Fax: (02) 6133 8442
Mail: DSS Feedback
GPO Box 9820
Canberra ACT 2601

Please Note: Calls made to the 1800 634 035 number will be recorded to assist in the effective management of the complaint as well as for training purposes. Please advise the complaints officer if you do not wish to have your call recorded.

If you are deaf or have a hearing or speech impairment, you can use the National Relay Service to contact any of DSS’s listed phone numbers.